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The Pillow is on the hard side which tend to bend your neck on a stiff angle but the mattress is excellent.
We are saddened to hear that you had an uncomfortable experience with your Emma Foam Pillow. From what you mentioned, the pillow's is too firm and high for you. We would like to suggest you try using the pillow after removing one of the layers. This would make it less firm and may be more comfortable for your neck. The removable layers were designed with customizability and personalization in mind.
Of course, if this does not resolve the discomfort, feel free to contact our customer support team to avail of our 100 Day Money Back Guarantee policy.
better sleep aince day 1
After a long day of managing crisis after crisis at work, or solving whatever new situation the kids up, it's nice to have a bed that stays constantly comfortable.
Whether I lie on my back or sleep on my side, no matter what pillowcase I use, I'm assured the exact same support that takes the world's weight of my shoulders and has warded off stiff-neck since I got it, without needing to fluff the pillow Every. Single. Time.
As we all get older and everything changes, it's nice to have a little consistency in life.
All in all 5 Starts very comfy… you won’t wake up with a Stiffneck. Super Soft and Elegant
I purchased it 2weeks ago in that my matress was not ok to sleep well. I knew this Emma brand when I was in Korea, and easy to purchase beacuase of warranty and huge quality confidence from company side. We're sleeping so well nowdays because of EMMA topper, very nice quality. I would buy again for my friend's wedding gift for this year.