Frequently Asked Questions

Top Questions

How does 100 nights trial work?

Studies show that your body takes a few weeks to evaluate a mattress. With this, we prepared a 100 nights trial to provide you the full Emma Sleep Experience. In the unlikely event that the Emma mattress does not fit your body, we will pick it up free of charge and give you a full refund once approved by our quality assurance team.

Do I have to pay for shipping and return fees?

No, shipping and return is free. Emma will shoulder the fees.

Can the mattress be washed?

The cover uses special fibers and may be slightly moist after washing. Partial stains can also be removed by hand washing with a laundry detergent.

How many days does the delivery take?

NCR: 1-3 Business Days
Luzon: 3-6 Business Days
Visayas: 5-8 Business Days
Mindanao: 8-11 Business Days

Deliveries to Palawan & Siargao, are currently suspended. For customers in these locations, please buy from our official LazMall or ShopeeMall stores.

You will receive a text message prior to the day of delivery and/or a call from our courier partner once they are in shipping address provided.

In case that you missed the delivery of your order, please reach out to our customer support team for assistance. Please take note that it may take 2-5 business days in Metro Manila/greater Manila area and 7-14 business days in Visayas and Mindanao to redeliver the items.

Where can I track my order?

When the mattress is shipped from the warehouse, a shipping email will be sent to you. The tracking number of the delivery company is attached to the email so that you can check the delivery status one by one. For shipping inquiries, please contact our support team.

About Emma Mattress

What makes the Emma Original Mattress special?

Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. The Emma Original Mattress offers comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative eco-friendly top layer optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The high quality foams used to make Emma are created in Germany. The processed materials are all fine, durable and produced at top quality facilities.

What is the Emma Original Mattress made from?

The Emma Original Mattress consists of three different layers: Eco-friendly foam: breathable as it wicks away moisture and stops you from overheating. It’s also wonderfully bouncy, for sweet slumbers every night. Pressure-relieving, zoning foam: ensures optimum pressure relief and molds to the shape of your body Supportive point-elastic foam: provides durability and support

How can a mattress be suitable for everyone?

We worked long and hard to find the perfect composition for our Emma Mattress and have found the optimum balance between support and comfort. While most customers are very satisfied with the Emma Original Mattress, there are of course exceptions. That is why we offer our stress-free 100 night sleep trial so you can decide for yourself.

What sizes is the Emma Original Mattress available in?

The Emma Original Mattress is available in a variety of sizes:
Single: 90x190x25 cm ≈ 35”x75”x10” | 19 kg
Double: 122x190x25 cm ≈ 48”x75”x10” | 23.5 kg
Full Double: 137x190x25 cm ≈ 54”x75”x10” | 26.7 kg
Queen: 150x190x25 cm ≈ 59”x75”x10” | 30.9 kg
Queen XL: 150x200x25 cm ≈ 59”x79”x10” | 32 kg
King: 180x190x25 cm ≈ 71”x75”x10” | 39 kg
King XL: 180x190x25 cm ≈ 71”x79”x10” | 40 kg

Does the foam smell?

Like all new products, the Emma Original Mattress has a slight "new" smell at the start. Since we exclusively use high-grade materials, this slight smell will wear off after the first few hours. Make sure the mattress is aired out in a well ventilated room.

How firm is the Emma Original Mattress?

The Emma Original Mattress is categorized as a medium firmness mattress, this offers more natural spinal alignment for the user as it has better zoning, making it ideal for people who struggle with back pain. On a scale of 1 (firm) to 10 (soft), we rate the Emma Original Mattress a 4-5.

Why is the Emma Original Mattress so much more affordable compared to other mattresses from a specialized dealer?

Our mattress comes directly from the factory to you. We skip the elegant showrooms and fussy salespeople in order to save you time and money. We skipped on the frills in order to give our customers a lower - and fair - price without skimping on quality.

How can I wash my Emma Original Mattress?

You can easily wash your Emma cover. You just open the zip and separate the top from the bottom part. Treat your Emma like your favorite shirt, by washing both, the top and bottom part, at 60°C in the washing machine. Because of the special fibre used in the cover with the high dampness releasing function it will only be a little clammy coming out of the machine. You can also wash single stains off by hand with a gentle washing detergent.

How is the Emma Original Mattress created?

The Emma Original Mattress consists of three different layers: Breathable and bouncy eco-friendly foam on top with an open-pore cell structure that enables pleasant air circulation while keeping you cool, even on warm nights. Pressure-relieving, zoning comfort foam in the middle that ensures optimum pressure relief and molds to the shape of your body. Supportive point-elastic foam on the bottom that provides your with support and adds to the durability of the mattress.

Is the Emma Original Mattress considered a medical device?

No, it is not a medical device.

How long can my Emma Original Mattress stay in the box for?

To take full advantage of our 100 Day Money-Back Guarantee, please unbox your mattress as soon as possible.

Can I use an electric blanket?

Yes! The Emma Original Mattress is suitable and safe to use with an electric blanket.

I have back or neck pain, is Emma Original Mattress the right mattress for ne?

We understand that needs vary by individuals so we offer a 100 night trial to test the Emma Original Mattress risk-free. That way you can decide if it is best for your situation.

Do I need to flip and ventilate it?

Flipping your Emma Original Mattress is not necessary and the white top-cover and breathable eco-friendly foam layer should always remain on top. The three-layer build-up form serves as an especially long lived function of support, so the usual flipping of the mattress isn’t necessary. The special breathability and open-cell character of the core materials provide a self-contained ventilation system, keeping the mattress aerated.

Emma Pillow

Can I wash my Emma Pillow?

Removable and washable, the top of the cover is made of 98% polyester and 2% elastane.

How can I adapt the pillow to my sleeping habits?

Thanks to its well-thought-out design, the Emma pillow provides optimal support for your head and shoulders. Thanks to its multilayer structure, it can be personalized according to your wishes. You can easily choose your favorite side. Choose between a softer side and a firmer pillow side for neck support. Your head will be supported on both sides of the pillow and your neck will have the support it needs thanks to the pressure distribution.

What are the certifications of the Emma Pillow?

Each individual layer of Emma complies with the OEKO-TEX® 100 class 1 standard OEKO-TEX® , which corresponds to the highest level of OEKO-TEX certification.

What is the Emma Pillow made of?

The Emma Pillow is made up of 3 layers:
Hypergel foam: It provides support for the head. This layer makes it possible in particular to reduce pain in the neck.
- Firm Foam: It's centrally located and supports you no matter how you lay your head on the pillow. This thickness of foam provides the back pressure necessary for ideal support.
- Viscoelastic Foam : It distributes the pressure in an ideal way. This material is the Emma pillow's secret weapon to make you feel comfortable no matter what position you adopt for sleeping.

What are the dimensions and weight of the Emma Pillow?

The Emma pillow measures 70 x 40 cm. It weighs 1.2kg.

Are pillows included in the 100 nights trial?

Yes, it is included in the 100 nights trial.

Emma Signature Bed

Is the Emma Signature Bed included in the 100-Night Trial?

The Emma Signature Bed does not have the 100-Days Money Back Guarantee, however, it does have a 5 year warranty.

What is the weight supported by the bed?

The wooden slats have been tested for bending fracture load, applying up to 500 Newtons force per slat.

What are the sizes available?

It is available for the following sizes:

  • Single for 90x190 cm Mattress
  • Double for 122x190 cm Mattress
  • Full Double for 137x190 cm Mattress
  • Queen for 150x190 cm Mattress
  • King for 180x190 cm Mattress

Does it have other color variations?

We currently only have the bed available in cool gray.

100 Nights Trial

How does 100 nights trial work?

Based on the study by the sleep experts, it takes at least 30 days for the body to fully adjust with a new mattress. With this, we prepared a 100 nights trial to provide you the full Emma Sleep Experience. If after 30 nights you found our mattress not fitting your needs, we will be glad to collect the mattress and provide you a full refund once approved by our quality assurance team.

Should I test a mattress first in person before purchasing?

We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma Original Mattress for 100 days risk free. If you do not enjoy it, just simply e-mail us and we’ll pick it up free of charge.

When does the 100 nights trial start?

It starts on the day of delivery. From the day you receive your Emma Original Mattress, you can test it risk free for 100 days.

How can I return my order within the trial time?

When you want to return your order, simply email our customer service team and we will arrange the pickup of your order by our return partner at zero cost to you. You will receive a refund within 14 days of the pickup.

Does the mattress need to stay in its plastic during the trial?