Terms and Conditions
1. Application of these Terms and Conditions
1.1 Welcome to www.emma-sleep.com.ph (the 'Website'). The Website is owned and operated by Emma Sleep Singapore Pte. Ltd. (Reg. No. 202022221D) (‘Emma Sleep’). Thank you for using Emma Sleep products and services.
1.2 The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products') by giving you access to a registered customer account (the 'Purchase Services')
1.3 Your access to and use of our Website for the purchase of Products through the Purchase Services or any associated products and services is governed by these terms and conditions (the 'Terms').
1.4 Please read the Terms carefully as they govern your access to and use of our Website. By using the Website, you agree that you are bound by these Terms. If you do not agree with the Terms, you must refrain from the using the Website.
1.6 These Terms may be updated by us at any time, and by continuing to use the Website, you accept the Terms as they apply from time to time. If Emma Sleep updates the Terms, we will use reasonable endeavors to provide you with notice of these updates. Any changes to the Terms take immediate effect from the date of their publication on our Website.
2. Who May Use Our Website
2.1 As a condition of your use of our Website and access to our Purchase Services, you warrant that:
(a) you are a person authorized to enter into a legally binding contract if you are purchasing our Products;
(b) all relevant consents have been obtained to use our Products.
2.2 If we detect suspicious activity on this Website, we reserve the right to investigate the instance and suspend a person’s access to this Website without prior notice.
2.3 We retain the right in our sole discretion to deny anyone access to this Website or our Purchase Services, at any time and for any reason.
3. Registration and Acceptance
3.1 To obtain access to our Purchase Services, you must register for a member account through our Website (‘Customer Account’).
3.3 You acknowledge that Emma Sleep may reject your application for a Customer Account or cancel an existing Customer Account, for any reason, in our sole discretion.
3.4 You must not register for a Customer Account if you are not of legal age to form a binding contract with us or if you are a person barred from receiving the Purchase Services under Singaporean law or any other country in which you are a resident.
3.5 As part of the registration process for a Customer Account, you will be required to provide us with personal information including but not limited to:
(a) your name;
(b) email and mailing address;
(c) a geographical address;
(d) a telephone number;
(e) a preferred username and password (‘Login Details’); and
(f) and any other information indicated as required. (‘Registration Data’)
3.6 After registration as a Customer, you may login into your Customer Account with your Login Details to gain access to the Purchase Services by placing an order (‘Order’) for our Products. A contract comes into existence for the supply of the Products once acceptance of the Order is made by Emma Sleep. Any Order not accepted by Emma Sleep will be regarded as having been refused by Emma Sleep.
3.7 You are solely responsible for the accuracy of the information that you submit in relation to each Order for the Products. You agree that Emma Sleep does not control, verify, or endorse that information.
3.8 You warrant that your Registration Data is accurate, correct and up to date. You must not submit any Registration Data that is false or inaccurate. If we detect suspicious or incomplete information, we reserve the right to cancel a Customer Account and any orders for our Products.
3.9 If your Registration Data changes, you must promptly update your Customer Account to reflect those changes. Emma Sleep may undertake additional inquiries to confirm the accuracy of your Registration Data but is not obliged to verify Registration Data. It is your responsibility to ensure that your Registration Data is accurate and that you keep your Registration Data up to date.
3.11 You are responsible for keeping your Login Details secure. Members acknowledge that they are entirely responsible for all activities that occur under their Login Details. Emma Sleep will not be liable for any loss or damage from your failure to maintain the security of your Login Details. You agree to immediately notify Emma Sleep of any unauthorized use of your Login Details or any other breach of security known to you.
3.12 You acknowledge that Emma Sleep will use the email you provide as the primary method for communication and agree to receive e-newsletters from Emma Sleep which will always have an unsubscribe function listed at the foot of the e-newsletter.
3.13 You are responsible for maintaining, protecting and making backups of your Registration Data. To the extent permitted by applicable law, Emma Sleep will not be liable for any failure to store, or for loss or corruption to your Registration Data.
3.14 You acknowledge that Emma Sleep will use the email you provide as the primary method for communication and agree to receive e-newsletters from Emma Sleep which will always have an unsubscribe function listed at the foot of the e-newsletter.
3.15 You are responsible for maintaining, protecting and making backups of your Registration Data. To the extent permitted by applicable law, Emma Sleep will not be liable for any failure to store, or for loss or corruption to your Registration Data.
3.16 Emma Sleep may without notice terminate your Customer Account and your access to the Purchase Services including any Registration Data in it or associated with it:
(a) at any time for a breach of these Terms in the sole discretion of Emma Sleep, or
(b) if there is no account activity associated with your Customer Account for over 12 months.
3.17 We may from time to time by notice on our Website vary our catalogue of available Products, the prices for our Products and offer additional products or services.
4. How the Contract is Formed
4.1 Our offer of Products on the Website constitutes an invitation to buy our Products. This means, it is not a binding offer to sell. You may submit your offer to buy via our order system integrated into our Website.
4.2 When purchasing Products via the Website, the Products you intend to purchase are placed in our virtual shopping cart (‘Shopping Cart’). You can view and access your Shopping Cart at any time and on each page of the Website and you can also make changes to your existing Shopping Cart. Once you have decided to purchase a Product in your Shopping Cart, you can enter your personal details, select the method of payment and select the shipping conditions. Prior to purchase, you can check, change, or cancel the purchase in its entirety. By clicking the “Buy now” button you make an offer to buy the Products from Emma Sleep.
4.3 You may return to the Website before placing your Order by clicking on the “back” button found on your internet browser, after checking your information and/or close your Internet browser to cancel the order process.
4.4 Our acceptance of your Order will take place when we email you notification of our acceptance of your Order. At this point, a contract will come into existence between you and Emma Sleep.
4.5 If we are unable to accept your offer, we will inform you of this and will not charge you for the Products. We may not be able to accept your order: (a) because a Product is out of stock; (b) because of unexpected limits in our resources which could not be reasonably planned for; (c) because we have identified an error in the price or description of the Products; or (d) because we are unable to meet a delivery deadline which you have specified.
4.6 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Product’s correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Product’s correct price at your date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4.7 The rights and obligations under a Contract of Sale between Emma Sleep and You, duly concluded in accordance with these Terms and Conditions, may not be assigned or transferred to any third parties under any circumstances.
5. Prices and Shipping Costs
5.1 Prices include GST unless otherwise stated on our Website. The prices stated on the order page when you placed your Order are the final prices. They include all price components including all applicable taxes.
5.2 We ship only to Philippines, directly to your front door using our courier. You bear no responsibility for any shipping costs and returns in Philippines.
6.1 We will deliver the Products to you within 2-3 weeks after the day on which we accept your order.
6.2 We are not responsible for delays outside of our control. If the delivery of the Product is delayed by an event outside our control, then we will contact you as soon as possible to let you know. We will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
6.3 In the case of the non-availability of goods, your advance payment, if any paid, will be refunded without delay.
6.4 The Products will be your responsibility and risk in the Products will pass to you from the time we deliver the Products to the delivery address provided to us.
6.5 If, after failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions. We may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery or collection, we may end the contract and claim for any loss caused by your refusal or non-availability to take delivery. If you are in default of acceptance, we reserve the right to sell the Products to a third-party or to hold you liable for any loss.
7. Our Products
Products may vary slightly from their images on our Website. The images of the Products on our Website are for illustrative purposes only.
8. Title and Risk
8.1 We retain ownership of the purchased item until the invoice has been paid in full by you.
8.2 If you are in arrears for any payment obligations, all outstanding sums are immediately due.
8.3 The risk in the Products will pass from Emma Sleep to you at the time of delivery of the Products to the point of delivery in the Order. From that time on, you assume all risk of loss and damage to the Products including without limitation all loss or damage in the course of unloading the Products following delivery.
9. Terms of Payment and Delivery
9.1.You agree that you will receive invoices and credit notes exclusively in electronic form.
9.2 We offer the following methods of payment:
(a) credit card (MasterCard and Visa Card);
(c) bank transfer.
For every Order, we reserve the right not to offer certain payment methods based on the delivery address, a deviation from the delivery and invoice address, the value of the goods in the Order or due to other objective criteria. We are entitled to refer you to other payment methods for each Order.
9.3 In the case of payment in advance we will provide you with our bank details in the Order confirmation. The invoice amount must be transferred to our account within 10 days.
9.4 Consumers are asked to check the Products immediately for completeness, obvious defects and transport damage and to notify complaints to us at Contact us and the freight forwarder as soon as possible. Your warranty claims remain unaffected.
10. Returns and Refunds Policy
10.1 Returns and refunds will be processed in accordance with the Singaporean Consumer Law.
10.2 Returns and refunds may only be claimed by Emma Sleep customers who have purchased our Products from official dealers. A Product purchased from unauthorized dealers will not be eligible for return or refund.
10.3 It is your responsibility to inspect your Products on delivery. Should your Products be defective upon receipt, not match the description or are not fit for the purpose specified, Emma Sleep will offer a full refund, replacement, compensation or repair of the Products in accordance with its obligations under the Singaporean Consumer Law.
10.4 For defective merchandise, you must contact us within 100 calendar days of delivery to report any discrepancies or faults to make a claim.
10.5 To start the return process, email our customer service team at email@example.com and we will arrange for a pickup at no cost to you given that your location is included in the list of serviceable areas. After we initiate a return for you, our collection company will contact you via telephone within 2 – 3 working days to organize a suitable date for collection.
(a) Serviceable Areas: Metro Manila; Luzon (except for Oriental and Occidental Mindoro); Cebu City; Cagayan de Oro.
(b) For further information regarding serviceable areas, you may send an email to customer service firstname.lastname@example.org.
10.6 After the return has arrived by pickup, we will issue you a refund. A refund may take up to 2 weeks to process depending on the payment method you used.
(a) For customers outside our serviceable areas, they will have to arrange for their own donation or disposal, and provide certificate of proof upon completion for us to process the refund.
10.7 To check the status of your refund please contact us at email@example.com.
10.8 Nothing in these Terms shall be construed as giving You an absolute right to refund. Products that have been modified or excessively handled will not be accepted as a return. Returned Products that, after inspection, are found to be not genuine Products of Emma Sleep shall not be accepted as a return. No credit will be allowed for Products that have been used, modified or damaged or used in a manner or purpose for which the Product was not intended, or are found not to be genuine Emma Sleep Products.
10.9 A customer who has made a claim within 100 calendar days from delivery shall be prohibited from making another claim for return and/or refund for 200 calendar days following the claim. A customer who has returned and refunded a Product will be restricted from purchasing a unit from the same product line for 200 calendar days following the claim.
11. Service Obligations
11.1 If you end this contract in accordance with the goodwill guarantee we will pick up the mattress from the property where it is located for free. Please email us at firstname.lastname@example.org to arrange collection.
11.2 Emma Sleep will supply the Purchase Services in a good, proper and professional manner and in accordance with relevant Philippine industry standards, best practice and guidelines.
12. Customer Obligations
As a Customer, you agree that you will comply with the following:
(a) use the Purchase Services only for purposes that are permitted by the Terms;
(b) that you will have the sole responsibility for protecting the confidentiality of your Login Details and/or email address;
(c) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Emma Sleep of any unauthorized use of your Login Details or email address or any breach of security of which you have become aware;
(d) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Emma Sleep providing the Purchase Services.
13. Contract language and Storage of the Contract Text
This contract is offered exclusively in English. The contract text (order data and general terms and conditions) is filed and stored by us. The storage is, however, only temporary and is not accessible to you. If you wish to file and store these terms and conditions you will have to do so separately.
14. General Disclaimer
14.1 You acknowledge that Emma Sleep does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.
14.2 Emma Sleep will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that colours and packaging may differ from what is displayed on the Website.
14.3 Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Singaporean Consumer Law (or any liability under them) which by law may not be limited or excluded.
14.4 Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
(b) Emma Sleep will not be liable for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
14.5 None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Emma Sleep (including any third party where the delivery services are made available to you) make any express or implied representation or warranty about the content on the Website or any products or services (including the Products or Purchase Services of Emma Sleep) except as provided in these Terms and on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its content related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Purchase Services or any of the Products;
(d) the Content or operation in respect to links which are provided for the User's convenience; or
(e) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website.
15. Venue and Jurisdiction
The Purchase Services offered by Emma Sleep is intended to be viewed by residents of Philippines. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Philippines.
16. Limitation of Liability
16.1 Emma Sleep will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profit, goodwill, use, damage to property, data or other intangible losses (even if Emma Sleep has been advised of the possibility of such damages).
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products.
16.3 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control. Our performance of the Services is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms may be performed despite the Force Majeure Event.
17. Copyright and Intellectual Property
17.1 The intellectual property rights in or related to the Products or any of its documentation vest in Emma Sleep or Emma Sleep has the right to use the intellectual property rights.
17.2 The Website, the Purchase Services and all of the related products of Emma Sleep are subject to copyright. The material on the Website is protected by copyright under the laws of Philippines and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled by Emma Sleep or its contributors.
17.3 You may not, without the prior written permission of Emma Sleep and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third-party contact for any purpose. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.
17.4 Emma Sleep retains all rights, title and interest in and to the Website and all related Content. Nothing you do on or in relation to the Website will transfer to you:
(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Emma Sleep;
(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process). The Website or any part of it (including, without limitation, any content or images) must not be copied, reproduced, adapted, publicly displayed, duplicated, translated or distributed in any way (including mirroring) to any other device, server, site or other medium for publication or distribution, without our express prior written consent.
17.5 The intellectual property in our Products including any trade marks, service marks, trade names and any other proprietary designations are owned, registered or licensed by us. Any other trade marks, service marks, logos, trade names and any other proprietary designations are the trade marks or property of the respective parties. You must not use any of our trade marks:
(a) in or as the whole or part of your own trade marks;
(b) in connection with activities, products or services which are not ours; or
(c) in a manner which may be confusing, misleading or deceptive.
17.6 Your obligations under this clause survive termination or expiry of these Terms.
19. Transfer of Risk
The risk of accidental loss and accidental deterioration of the purchased goods shall be transferred to you where you are not a consumer as soon as we have handed the goods to the freight forwarder, freight carrier or other person or institution who is otherwise responsible for the shipment.
20. Service Warranty
20.1 The warranty period is one year from delivery of the goods. This does not apply to damages resulting from injury to life, body or health, which is attributable to the seller and not to gross negligence or willful deliberate damage or misrepresentation by us.
20.2 Only our details and the Product description of the Products are deemed as agreed upon; but no other advertising, public promises and statements by us.
20.3 If you are not a consumer, you are obliged to examine the goods immediately and perform due diligence on quality and quantity deviations and to notify obvious defects within 7 days from receipt of the goods to us in writing. The same applies to any defects you find later.
20.4 The warranty provided under this clause will not apply where you are not acting as a consumer and have not examined the Products and notified us of any defects.
20.5 We will fulfill the warranty in the case of defective goods at our option by repair or replacement delivery. If we fail to rectify the fault two times, you may demand a reduction or withdraw from the contract.
20.6 In the case of subsequent improvement, the buyer shall bear the increased costs resulting from the fact that the goods have been transported to a place other than the place of performance, provided that the shipment does not correspond to the intended use of the goods.
21. Product Warranty
We warrant that our products will be free from defects in materials and workmanship for years. If you believe that your product is defective, you must contact us at our customer support address immediately to initiate a warranty claim. To make a claim, you need to provide proof of purchase and other information about the defect. If we determine that your product is covered by our warranty, we will repair or replace it, at our discretion. Please note that the warranty does not cover normal wear and tear, misuse, or damage caused by improper care or maintenance. Also, the warranty only applies to the original purchaser of the product and may be subject to certain limitations and exclusions.
The Emma Original Mattress comes with a 10-year warranty on the dimensional stability and durability of the core materials. This warranty is valid from the date you receive your Emma Original Mattress. If there is a defect in your mattress that is covered in the 10-year warranty, please contact our customer service team at email@example.com, and provide us with photos of the affected mattress and slat grate in order to process a return. This warranty covers:
• Cracks, dings or damage to the foam, which have arisen despite proper use and proper handling.
• In case of production damage at the zipper.
This warranty does not apply:
• For personal comfort preferences
• In the case of damage caused, inter alia, but not exclusively by cuts, burns, cracks, liquids or stains.
• Replacement of any non-damaged parts of the Emma Original Mattress.
• Any Emma Original Mattress not supplied by an official dealer.
• Any mattress that has not been sold as a new Product.
22. Extended Retention of Title
22.1 Ownership and title in the Products shall not pass to the customer until the customer has paid for the Products in full in accordance with these Terms.
22.2 Notwithstanding that risk in the Products shall pass to the customer as provided in paragraph 17, title to the Products shall remain with us until all monies owing by the customer to us have been paid in full.
22.3 Where Products are supplied by us to the customer without payment in full of all moneys payable in respect of the Products provided by us, the customer:
(a) is a bailee of the Products until property in them passes to the customer;
(b) irrevocably appoints us as its attorney to do all acts and things necessary to ensure the retention of title to Products including the registration of any security interest in favor of us with respect to the Products under applicable law;
(c) must be able upon demand by us to separate and identify as belonging to us the Products supplied by us from other products which are held by the customer; (d) must not allow any person to have or acquire any security interest in the Products; (e) agrees that we may repossess the Products if payment is not made within 14 days (or such longer time as we may, in our complete discretion, approve in writing) of the supply of the Products; and (f) grants an irrevocable license to us or our agent to enter the customers premises or premises under its control in order to recover possession of Products pursuant to this paragraph. The corresponding security rights in the Products are transferable to third parties. Prior to the transfer of ownership of the reserved Products, a buyer is not entitled to pledge the Products or to surrender them for security. 22.4 If the customer is not a consumer, notwithstanding paragraph 20 (3) the customer may transfer, sell or dispose of Products to a third party in the ordinary course of business. 22.5 We retain ownership of the Products where you are not a consumer until the complete settlement of all claims arising from a current business relationship. The corresponding security rights in the Products are transferable to third parties. Prior to the transfer of ownership of the reserved Products, a buyer is not entitled to pledge the Products or to surrender them for security. 22.6 If you are not a consumer, you are entitled to resell the Products in the ordinary course of business. In this case, the purchaser must assign all claims arising from the resale to the seller in the amount of the invoice amount. The seller accepts the assignment amount. The purchaser is also authorized to collect the debt. The seller reserves the right to collect the claim itself if the purchaser does not properly fulfill its payment obligations. In case of connection and mixing of the reserved Products, the seller acquires co-ownership of the new item in the ratio of the invoice value of the reserved Products to the other processed items at the time of the processing. The seller undertakes to release the collateral which is due to the seller at the buyer’s request insofar as the value of the collateral exceeds the claim to be secured by more than 10%. The choice of securities to be released is incumbent upon the seller.
23. Discounts and Promotions
23.1 Advertised offers and promotions are subject to the following terms and conditions, in addition to any conditions specified upon entering the relevant code at checkout:
(a) promotions are only applicable to Products specified in the offer;
(b) any specified discounts and final sale promotions may not be eligible for any other offers;
(c) you must be logged in to your Customer Account to use a promotion code;
(d) we take no responsibility for promotion codes that were not applied during the checkout process and application of discounts after an Order has been placed is left to the discretion of Emma Sleep;
(e) Products marked ‘Final Sale’, or purchased from a promotion that specified the Products as ‘Final Sale’, cannot be returned (in the absence of any defect or fault and subject to any law to the contrary); and
(f) we reserve the right to end any promotions, sales or discount offers at any time.
23.2 Please refer to our Website for specific terms and conditions, eligibility for, and rules that apply to our special offer discounts and promotions.
24. Customer Service
24.1 Our customer service is available for questions and complaints on weekdays from 9:00 AM to 6.00 pm.
24.2 Our customer service can be reached through e-mail at firstname.lastname@example.org.
25. Conditions for Refer-a-Friend
25.1 To refer a friend, you must enter the required contact details in the Refer-A-Friend webpage to claim your unique referral link to share with friends. Alternatively, you will also receive a unique referral link and code after your check-out in your email that you can share with others.
25.2 Crediting of rewards are subject to the following conditions:
25.2.1 The referrer will receive a reward of PHP 500 in the form of an e-gift certificate. (i.e. If the referee pays PHP 25,000 for their order, the referrer will receive a PHP 500 E-Gift Certificate).
25.2.1.a. The said reward will be a redeemable GCash or Sodexo e-gift certificate through GiftAway Philippines.
25.2.2 The referee who uses the code will receive an additional 5% off on all products.
25.3 The referral code is only valid on purchases made on https://www.emma-sleep.com.ph/
25.4 The minimum spend for this voucher is PHP 2000 and is applicable across all products.
25.5 This referral code cannot be used in conjunction with other discount codes.
25.6 For a referral to be considered successful, the referee must not refund their order within 30-days after their purchase date. Orders that are refunded before this period ends will not be counted. The referee must also use the discount voucher on their checkout to be considered valid.
25.7 The voucher code becomes invalid if the referrer’s order is canceled and the claim to the discount is lost. The claim to the gift-certificate reward is also lost if the order is returned.
25.8 If a referral is successful, a GCash or Sodexo e-Certificate will be sent to you via email and/or SMS.
25.9 We reserve the right to invalidate the voucher if it is made public on the internet, appears on any search engine, or any incidence of fraud with respect to your code. In this case, both parties will not receive either reward.
25.10 There is a limit of 5 successful referrals that a single person can make. To refer more, an e-mail request has to be sent to the email@example.com for approval. The following limitations apply:
25.10.1. Each voucher may be redeemed only once.
25.10.2. Only new customers can be referred. Customers who have made a prior purchase with Emma cannot be referred.
25.11 The referrer and the referred cannot be the same person. If there is any incidence of suspicion with respect to this, we reserve the right to invalidate the voucher and incentives.
25.12 Customers are prohibited from using fake or multiple email addresses or customer accounts and cannot use fictitious identities to take part in the Refer-A-Friend program. We reserve the right to exclude customers from participating in this promotion if they do not meet the necessary requirements or violate the rules in any other way.
25.13 We reserve the right to cancel the Refer-A-Friend program without further notice.
25.14 For further questions about the Refer-A-Friend program please contact our customer service by sending an email to firstname.lastname@example.org.
26. Fraud Policy
26.1 Emma Sleep products are only available for purchase in the Philippines through the following authorized outlets:
26.2 Emma Sleep does not authorize any resellers or individual traders other than those stated above. Emma Sleep reserves the right to prosecute and seek legal reparation from third parties who infringe the trademarks and copyrights belonging to Emma Sleep, and/or use fraud or misrepresentation to mislead consumers.
26.3 Emma Sleep reserves the right to publish a blacklist of known unauthorized sellers or persons who, using fraud or misrepresentation, claim to be authorized representatives of Emma Sleep.
26.4 Emma Sleep’s return and refund policy, product warranty, and the rights granted to customers under the Terms and Conditions shall only be available to customers who purchase from authorized sellers.
26.5 Emma Sleep shall not be liable for damaged or defective Emma Sleep products purchased from unauthorized sellers. Customers who purchase from unauthorized sellers do so at their own risk, and shall have no recourse to Emma Sleep for any claims for return, refund, product warranty, and/or any other customer service.
27. Other Important Terms
27.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
27.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
27.3 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Emma Sleep Singapore Pte. Ltd. All Rights Reserved. Terms and Conditions last updated 02 May 2022.