My Emma Products
Welcome to the Emma Family
We are happy to welcome you to the Emma family of sleepers. Here you will find all the information you need to install or maintain our products. You will soon be enjoying the sweetest nights !
Unpacking
Nothing could be easier with Emma than to install your mattress!
1. Unroll
Take the Emma mattress out of its box, place it on a flat surface and unroll it.
2. Unpack
Carefully make a small cut in the plastic packaging using the cutter provided to unpack the mattress.
3. Wait
The mattress regains its shape naturally in about 5 hours.
4. Sleep
You can lie down on your beautiful Emma mattress. Finally, enjoy a beautiful nights sleep.
Maintenance Tips
We're sure you'll love your Emma mattress no matter what. But keep in mind the following tips that will make your nights even sweeter.
Adapt to the mattress
It takes 6 to 8 weeks for your body to fully adapt to a new mattress.
Trial nights
Fortunately, our 100 night trial period gives you plenty of time to test our mattress. Relax and enjoy!
In order to prevent any impression on the body, you can rotate your Emma mattress.
Once a month, for the first six months.
After that, a rotation every three months is enough.
Our open cell foams are highly breathable to help you sleep soundly through the night.
Emma Pillow
Removable and washable, the top of the cover is made of 98% polyester and 2% elastane.
Thanks to its well-thought-out design, the Emma pillow provides optimal support for your head and shoulders. Thanks to its multilayer structure, it can be personalized according to your wishes. You can easily choose your favorite side. Choose between a softer side and a firmer pillow side for neck support. Your head will be supported on both sides of the pillow and your neck will have the support it needs thanks to the pressure distribution.
Each individual layer of Emma complies with the OEKO-TEX® 100 class 1 standard OEKO-TEX® , which corresponds to the highest level of OEKO-TEX certification.
The Emma Pillow is made up of 3 layers:
- Hypergel foam: It provides support for the head. This layer makes it possible in particular to reduce pain in the neck.
- Firm Foam: It's centrally located and supports you no matter how you lay your head on the pillow. This thickness of foam provides the back pressure necessary for ideal support.
- Viscoelastic Foam : It distributes the pressure in an ideal way. This material is the Emma pillow's secret weapon to make you feel comfortable no matter what position you adopt for sleeping.
The Emma pillow measures 70 x 40 cm. It weighs 1.2kg.
Yes, it is included in the 100 nights trial.
Fraud Policy
1.1 Emma Sleep Products are only available for Purchase in the Philippines through the following outlets:
• www.emma-sleep.com.ph
• Shopee Mall
• Lazada Mall
1.2 Emma Sleep does not authorize any resellers or individual traders other than those stated above. Emma Sleep reserves the right to prosecute and seek legal reparation from third parties who infringe the trademarks and copyrights belonging to Emma Sleep, and/or use fraud or misrepresentation to mislead consumers.
1.3 Emma Sleep reserves the right to publish a Blacklist of known unauthorized sellers or persons who, using fraud or misrepresentation, claim to be authorized representatives of Emma Sleep.
1.4 Emma Sleep’s return and refund policy, product warranty, and the rights granted to customers under the Terms and Conditions shall only be available to customers who purchase from unauthorized sellers.
1.5 Emma Sleep shall not be liable for damaged or defective Emma Sleep products purchased from unauthorized sellers. Customers who purchase from unauthorized sellers do so at their own risk, and shall have no recourse to Emma Sleep for any claims for return, refund, product warranty, and/or any other customer service.
100日のお試し期間はどのような仕組みですか?
エマでは、マットレスが体に合うかを評価するには時間がかかると考えています。数週間かけてじっくりと評価していただきたいと考えて100日のお試し期間を用意しました。万が一、エママットレスにお客様の体に合わない場合は、無料にて引取りの上、全額返金いたします。